Shipping & Returns

LayerForge 3D produces many items specifically for each customer, so our shipping and return terms are designed around made-to-order manufacturing.

Production and processing

Production begins after payment and any required manufacturing review. Estimated print time shown in a quote is machine time only and is not the same as total order turnaround time. Total turnaround can also include queue time, setup, quality control, packaging, and carrier transit.

Shipping

Shipping options, rates, and estimated carrier delivery times are shown at checkout when available. Carrier delivery estimates are not guaranteed and may be affected by weather, service interruptions, holidays, or other circumstances outside our control.

Please review your shipping address carefully before completing checkout. Contact us promptly if you notice an error.

Custom and made-to-order items

Custom-manufactured items generally cannot be returned simply because the customer changes their mind after production has started. This includes parts printed from customer-supplied models, custom dimensions, personalized designs, and approved custom artwork.

Damaged, defective, or incorrect orders

If your order arrives damaged, materially defective, or different from the approved order, contact us promptly after delivery. Please include your order number and clear photos showing the issue. We may offer repair, replacement, reprint, refund, or another appropriate remedy depending on the circumstances and applicable law.

Fit and design responsibility

For customer-supplied models, LayerForge 3D manufactures the submitted design and does not guarantee that a part will fit, function, or perform for a particular application unless those requirements were specifically agreed to in writing before production.

Nothing in this policy limits rights or remedies that cannot legally be excluded.