Privacy Policy
Last updated: October 5, 2026
LayerForge 3D operates this website and related services. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our site, request a quote, upload a model or image, place an order, or otherwise communicate with us.
Information we collect
Depending on how you use LayerForge 3D, we may collect contact details, shipping and billing information, order and transaction information, uploaded 3D model files, uploaded images, project notes, device and usage information, and communications you send to us.
Uploaded models and images
When you upload an STL, 3MF, image, or other project file, we use that file to evaluate, quote, manufacture, or provide the service you requested. Uploaded files may be processed by service providers that support our hosting, storage, model analysis, slicing, image generation, order processing, and related operations.
You should only upload files and images that you have the right or permission to use. Do not upload confidential, regulated, or highly sensitive information unless specifically requested and agreed in advance.
How we use information
- Provide quotes, model analysis, and manufacturing services
- Process payments and fulfill orders
- Provide customer support and communicate about projects
- Improve site reliability, fraud prevention, and service quality
- Comply with legal obligations and enforce our policies
Service providers
LayerForge 3D uses third-party service providers to operate the store and workflow, including Shopify and other infrastructure, storage, processing, analytics, payment, and fulfillment providers. Those providers may process information on our behalf under their own terms and privacy commitments.
Cookies and analytics
Our site and service providers may use cookies and similar technologies to operate the store, remember preferences, measure site usage, improve performance, and support fraud prevention or advertising where enabled.
Retention
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, prevent abuse, and meet legal obligations. Retention periods may vary by data type and service provider.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain uses. Requests can be submitted through our Contact page.
Our store may also provide a Your Privacy Choices page for applicable opt-out requests.
Security
We use reasonable technical and organizational measures intended to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.
Children
Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this site with a revised effective date.
Contact
For privacy questions or requests, please use our Contact page.